Description

Easterseals Louisiana (ESL) is a nonprofit organization dedicated to changing the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.  Established in 1951, we are celebrating 75 years in 2026, and our organization supports over 12,400 individuals (whom we refer to as Participants) with a variety of disabilities. A leading provider of disability services, ESL has physical locations in 8 regions of Louisiana, and our array of programs includes support coordination (case management) for children, adults, and elderly participants, a wide range of behavioral health and housing services, early intervention services for infants and toddlers, and a school setting called The Chartwell Center in New Orleans.

Because we support so many participants with a range of needs, we have learned that disability looks different for everyone, and it is our goal to help our participants thrive and live their lives to their fullest potential. ESL believes that everyone deserves opportunities to be active and productive members of their communities.  We strive to make a life of purpose and independence possible for our participants through our commitment to quality support, innovative service offerings, and continuous organizational evolution. We are seeking a mission-driven individual to join our team as our next Support Coordinator Supervisor in our Alexandria Office. The ideal candidate will help us to continue to achieve our mission and deliver a life of independence, relationships, and meaning to our participants.

ESSENTIAL JOB RESPONSIBILITIES:

• Review Comprehensive Plans of Care (CPOC’s) for submission to the regulatory authority 
• Make the initial contact for new linkages 
• Assist support coordinators with Individual Supports Review (ISR) corrections, review revisions, and review Guidelines for Planning State Office Review Committee (GPSORC) forms 
• Review ten percent (10%) of each Support Coordinator’s case records monthly for completeness, compliance with these standards, and quality of service delivery
• Conduct individual face-to-face sessions with each Support Coordinator to review individual cases on a weekly basis 
• Attend and participate in weekly staff meetings
• Manage assignment of caseloads
• Accompany Support Coordinators at least annually on random home visits with participants 
• Arrange training as appropriate 
• Direct all assigned staff to meet outcomes
• Provide ongoing and annual review, assessment problem-solving, and feedback regarding the delivery of support coordination services 
• Teach and monitor the application of person-centered principles and practices
• Assure ongoing quality delivery of services
• Review timesheets and mileage reports for accuracy
• Discipline and coaching of direct reports and annual performance review for each

Requirements

Requirements
Qualifications - Support Coordination Supervisors must meet the following qualifications.

• A Bachelor’s or Master’s Degree in one of the following:
• Social Work from a program accredited by the Council on Social Work Education AND two (2) years of paid post-degree experience in providing coordination services; or .
• Nursing (RN) currently licensed in Louisiana (one year of paid experience as a licensed RN will substitute for the degree) AND two (2) years of paid post-degree experience in providing coordination services; or
• Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND two (2) years of paid post-degree experience in providing support coordination services; or
• Liberal Arts or General Studies with a concentration of at least 16 hours in one of the following fields (i.e. psychology, education, counseling, Revised 06/2023 social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and or vocational rehabilitation) AND two (2) years of paid post degree experience providing support coordination services.
• Must be able to multitask and meet deadlines.
• Must have excellent written and verbal communication skills.
• Proficiency in using Microsoft Office Software (i.e. Word, Excel) and computer literacy.
• Must be a team player.
• Must complete all training set forth by the State of Louisiana and pass required certification testing.